Privacy Policy

1. About This Policy

This Privacy Policy describes how Fire Mountain Entertainment Ltd ("we", "us", "our") collects, uses and protects information when you use our website at firemountain.co.nz ("the Platform"). This policy complies with the Privacy Act 2020 (New Zealand).

By using the Platform, you consent to the practices described in this Policy.

2. Information We Collect

2.1 Information You Provide

• Contact form submissions: Name, email address and message content when you contact us
• Age verification: Confirmation that you are 18 or older (no ID documents are stored)

2.2 Automatically Collected Information

• Usage data: Pages visited, time spent on pages, game interactions (anonymised)
• Technical data: Browser type, operating system, device type, screen resolution
• IP address: Used for security and regional content delivery
• Cookies and local storage: Session preferences, cookie consent status

2.3 What We Do NOT Collect

• Payment or financial information of any kind
• Government-issued identification documents
• Social media credentials
• Precise GPS location
• Sensitive personal information as defined by the Privacy Act 2020

3. How We Use Your Information

We use collected information to:

• Provide, operate and improve the Platform
• Respond to your enquiries and support requests
• Ensure compliance with our 18+ age requirement
• Analyse Platform performance and user experience
• Prevent fraud and maintain security
• Comply with legal obligations

We do not sell your personal information to third parties.

4. Cookies

We use cookies and similar technologies to enhance your experience. Please see our Cookie Policy for full details. You can manage cookie preferences through your browser settings or our cookie consent tool.

5. Third-Party Services

We may use third-party services for analytics and platform functionality. These services operate under their own privacy policies. We do not share your personal data with third parties for marketing purposes.

6. Data Retention

We retain contact form submissions for up to 12 months for customer service purposes. Anonymised usage data may be retained for up to 24 months. You may request deletion of your data at any time.

7. Data Security

We implement appropriate technical and organisational measures to protect your information. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Your Rights Under the Privacy Act 2020

Under New Zealand's Privacy Act 2020, you have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Lodge a complaint with the Office of the Privacy Commissioner

To exercise these rights, contact us at [email protected].

9. Children's Privacy

Fire Mountain is strictly for adults aged 18 and over. We do not knowingly collect information from anyone under 18. If we become aware that we have inadvertently collected information from a minor, we will delete it immediately.

10. International Users

Our Platform is primarily intended for New Zealand residents. If you access it from another country, please be aware that your information may be transferred to and processed in New Zealand.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the Platform after changes constitutes acceptance of the revised Policy.

12. Contact Us

For privacy-related enquiries or to exercise your rights:

Fire Mountain Entertainment Ltd
Level 8, 139 Quay Street, Auckland CBD 1010, New Zealand
Email: [email protected]
Phone: +64 9 363 2700

You also have the right to contact the Office of the Privacy Commissioner New Zealand at www.privacy.org.nz.

Last updated: April 2025